Application of the Methodology of Communication Skills Training for Employees of Hotel Companies, Based on Immersion into the Virtual World

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dc.contributor.authorFiala, Jan
dc.contributor.authorJakeš, Tomáš
dc.contributor.authorHán, Jan
dc.contributor.authorHusák, Jan
dc.contributor.authorChadt, Karel
dc.contributor.authorChalupa, Štěpán
dc.contributor.authorJánský, Pavel
dc.contributor.authorJenčková, Jiřina
dc.contributor.authorKotek, Martin
dc.contributor.authorKotek, Michal
dc.contributor.authorPerutková, Martina
dc.contributor.authorPrůcha, Tomáš
dc.contributor.authorRohlíková, Lucie
dc.contributor.authorStejskal, Jakub
dc.date.accessioned2023-06-05T10:00:11Z
dc.date.available2023-06-05T10:00:11Z
dc.date.issued2022
dc.description.abstract-translatedThis paper describes a research study of communication skills training for future hotel workers in an immersive environment. The research team developed a model of the hotel reception in a virtual environment, and proposed a methodology for three-phase training. The research involved 56 testers who provided detailed feedback. To improve the communication skills of the participants, it is necessary to repeat the simulations and analyze the individual aspects of the communication in depth.en
dc.format11 s.cs
dc.format.mimetypeapplication/pdf
dc.identifier.citationFIALA, J. JAKEŠ, T. HÁN, J. HUSÁK, J. CHADT, K. CHALUPA, Š. JÁNSKÝ, P. JENČKOVÁ, J. KOTEK, M. KOTEK, M. PERUTKOVÁ, M. PRŮCHA, T. ROHLÍKOVÁ, L. STEJSKAL, J. Application of the Methodology of Communication Skills Training for Employees of Hotel Companies, Based on Immersion into the Virtual World. International Journal of Smart Education and Urban Society, 2022, roč. 18, č. 36, s. 18-28. ISSN: 2571-0389cs
dc.identifier.issn2571-0389
dc.identifier.obd43939366
dc.identifier.urihttp://hdl.handle.net/11025/51922
dc.language.isoenen
dc.project.IDTL04000153/Aplikace nástrojů virtuální reality do tréninku komunikačních dovedností pracovníků hotelů za účelem zmírňování obav a rizik spojených s šířením onemocnění COVID-19cs
dc.publisherInstitute of Hospitality Management and Economicsen
dc.relation.ispartofseriesInternational Journal of Smart Education and Urban Societyen
dc.rights© Institute of Hospitality Management and Economicsen
dc.rights.accessopenAccessen
dc.subject.translatedcommunication skillsen
dc.subject.translatedhigher educationen
dc.subject.translatedhotel employee trainingen
dc.subject.translatedvirtual realityen
dc.titleApplication of the Methodology of Communication Skills Training for Employees of Hotel Companies, Based on Immersion into the Virtual Worlden
dc.typečlánekcs
dc.typearticleen
dc.type.statusPeer-revieweden
dc.type.versionpublishedVersionen

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