Ochrana spotřebitele při nákupu cestovních služeb
| dc.contributor.author | Chaloupková, Kateřina | |
| dc.contributor.author | Hodač, Martin | |
| dc.contributor.author | Janeček, Petr | |
| dc.contributor.editor | Martinčíková Sojková, Olga | |
| dc.date.accessioned | 2025-02-19T08:50:10Z | |
| dc.date.available | 2025-02-19T08:50:10Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract-translated | Consumer protection is a constant topic nowadays. Particularly in the case of new technologies that allow different product distribution. Consumer protection in the tourism sector is anchored primarily in the Act on Certain Conditions of Business in the Tourism Sector. This paper examines the compliance with basic disclosure obligations and the ability to orient the customer in the offers of travel agencies on the Internet. For the research, a mystery shopping experiment method was used, which can detect problems in information disclosure or customer orientation on the web. The aim of the research was to find out whether travel agencies present information on their websites clearly and clearly for the average consumer. Although travel agents may provide all the information needed, this does not necessarily mean that their websites are intuitive and clear enough for ordinary consumers to find the information. | en |
| dc.description.sponsorship | Tento příspěvek byl podpořen Vysokou školou ekonomickou v Praze prostřednictvím projektu IGS 48/2024 Proměny v turismu v kontextu současných změn ekonomiky. | cs |
| dc.format | 10 s. | cs |
| dc.format.mimetype | application/pdf | |
| dc.identifier.isbn | 978-80-261-1271-6 | |
| dc.identifier.uri | http://hdl.handle.net/11025/58281 | |
| dc.language.iso | cs | cs |
| dc.publisher | Faculty of Economics University of West Bohemia | en |
| dc.rights | © Authors of papers | en |
| dc.rights.access | openAccess | en |
| dc.subject | zákazník | cs |
| dc.subject | distribuce | cs |
| dc.subject | cestovní kancelář | cs |
| dc.subject | cestovní služby | cs |
| dc.subject.translated | customer | en |
| dc.subject.translated | distribution | en |
| dc.subject.translated | travel services | en |
| dc.subject.translated | tour operator | en |
| dc.title | Ochrana spotřebitele při nákupu cestovních služeb | cs |
| dc.title.alternative | Consumer protection in the purchase of travel services | en |
| dc.type | konferenční příspěvek | cs |
| dc.type | conferenceObject | en |
| dc.type.status | Peer reviewed | en |
| dc.type.version | publishedVersion | en |
| local.files.count | 2 | * |
| local.files.size | 612478 | * |
| local.has.files | yes | * |
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