Determinants of the adoption of innovative FinTech services by millennials

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dc.contributor.authorSolarz, Małgorzata
dc.contributor.authorSwacha-Lech, Magdalena
dc.date.accessioned2021-10-11T11:39:09Z
dc.date.available2021-10-11T11:39:09Z
dc.date.issued2021
dc.description.abstract-translatedFinTech Adoption Index, expressed as a percentage of the digitally active population, for 27 countries of the world in 2019 reached the level of 64%. Millennials are the generation which, compared to others, is characterized by the highest level of FinTech adoptions. In Poland, in 2019, about 75% of the Millennials used the services of FinTech. This paper aims to analyse and evaluate the selected determinants of using the innovative FinTech services by Millennials in Poland. To investigate how users adopt FinTech services, we have applied our own set of determinants – selected from an extensive literature review – covering both demographic, economic and behavioural characteristics. This approach allowed for an in-depth analysis of the examined issue. The essential empirical data were obtained based on the research using the CAWI method in December 2019 on a representative sample of Poles aged 25–40 at that time. Ultimately, 1,236 correctly completed questionnaires were used for the research. To analyse and evaluate the impact of selected determinants of FinTech adoption, a logistic regression model was used. The results obtained can thus be extremely important for managers of financial institutions. They provide information that can be used for activities aimed at maintaining FinTech’s customer base and allow to adjust the offer to the expectations of this group. Millennials most open to innovative FinTech services in Poland are young men with high and very high net income and not driven by low costs of financial services. They appreciate technological novelties, including the possibility of using a smartwatch, and when deciding on the choice of a financial institution, they do not care about the direct opinions of their relatives and friends, but take into account the opinions in social media.en
dc.format18 s.cs
dc.format.mimetypeapplication/pdf
dc.identifier.citationE+M. Ekonomie a Management = Economics and Management. 2021, č. 3, s. 149–166.cs
dc.identifier.doihttps://doi.org/10.15240/tul/001/2021-3-009
dc.identifier.issn1212-3609 (Print)
dc.identifier.issn2336-5604 (Online)
dc.identifier.urihttps://dspace.tul.cz/bitstream/handle/15240/160963/EM_3_2021_09.pdf?sequence=1&isAllowed=y
dc.identifier.urihttp://hdl.handle.net/11025/45451
dc.language.isoenen
dc.publisherTechnická univerzita v Libercics
dc.relation.ispartofseriesE+M. Ekonomie a Management = Economics and Managementcs
dc.rights© Technická univerzita v Libercics
dc.rights.accessopenAccessen
dc.subjectFinTechcs
dc.subjectmileniálovécs
dc.subjectdeterminanty používání služeb FinTechcs
dc.subjectvnímané benefitycs
dc.subjectpřijetí FinTechcs
dc.subject.translatedFinTechen
dc.subject.translatedmillennialsen
dc.subject.translateddeterminants of using FinTech servicesen
dc.subject.translatedperceived benefiten
dc.subject.translatedFinTech adoptionen
dc.titleDeterminants of the adoption of innovative FinTech services by millennialsen
dc.typearticleen
dc.typečlánekcs
dc.type.statusPeer-revieweden
dc.type.versionpublishedVersionen

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