Linking retail service quality, satisfaction and perceived value to customer behavioral intentions: evidence from Serbia

Files

2013_2 Linking Retail Service Quality, Satisfaction and Perceived Value to Customer Behavioral Intentions Evidence from Serbia.pdf (293.95 KB)

Date issued

2013

Authors

Journal Title

Journal ISSN

Volume Title

Publisher

Technická univerzita v Liberci

Abstract

Description

Subject(s)

kvalitní servis, satisfakce, vnímaná hodnota, záměry chování zákazníka, maloobchod

Citation

E+M. Ekonomie a Management = Economics and Management. 2013, č. 2, s. 99-112.

Item identifier

http://www.ekonomie-management.cz/download/1404723520_b0ce/2013_2+Linking+Retail+Service+Quality%2C+Satisfaction+and+Perceived+Value+to+Customer+Behavioral+Intentions+Evidence+from+Serbia.pdf
 http://hdl.handle.net/11025/17500

Collections

Číslo 3 (2013)
Číslo 2 (2013)