Moderating role of user experience and it reliability in controlling influence on job performance and organizational performance

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dc.contributor.authorBieńkowska, Agnieszka
dc.contributor.authorTworek, Katarzyna
dc.contributor.authorZabłocka-Kluczka, Anna
dc.date.accessioned2021-03-25T08:56:46Z
dc.date.available2021-03-25T08:56:46Z
dc.date.issued2021
dc.description.abstract-translatedControlling is a method, which is most often used in contemporary organizations. The expectation of improvement of the organization’s results is the most important reason of controlling implementation. The relation between controlling use and organizational performance is often taken for granted, however there are no comprehensive research explaining in detail how it affects results of organization functioning. The article attempted to fill in the existing research gap and explain how controlling affects results of organization functioning. The analysis concerned the impact of controlling use on both job performance and organizational performance. Since the job performance in case of controlling is increasingly dependent on the IT solutions, the analysis concerned the impact of IT reliability and User Experience (UX) on the developed model of the controlling influence on organizational performance. In that context the aim of the article was to clarify the mechanism of controlling use influence on organizational performance – considering the mediating role of job performance of employees and moderating role of IT solutions (the impact of UX and IT reliability on the relations between controlling, job performance and organizational performance). Formulated hypotheses were verified empirically on the sample of 637 organizations (349 operating in Poland and 288 operating in Switzerland). The presented results of empirical research allowed for the construction of a mediating model demonstrating the impact of controlling use on both job performance and organizational performance and shown that UX and IT reliability are moderators of the relation between the controlling use and job performance, and the relation between job performance and organizational performance.en
dc.format18 s.cs
dc.format.mimetypeapplication/pdf
dc.identifier.citationE+M. Ekonomie a Management = Economics and Management. 2021, roč. 2, č. 1, s. 66-83.cs
dc.identifier.doihttps://doi.org/10.15240/tul/001/2021-1-005
dc.identifier.issn2336-5604 (Online)
dc.identifier.issn1212-3609 (Print)
dc.identifier.urihttp://hdl.handle.net/11025/43094
dc.language.isoenen
dc.publisherTechnická univerzita v Libercics
dc.rightsCC BY-NC 4.0en
dc.rights.accessopenAccessen
dc.subjectovládánícs
dc.subjectorganizační výkoncs
dc.subjectpracovní výkoncs
dc.subjectspolehlivost ITcs
dc.subjectuživatelská zkušenostcs
dc.subject.translatedcontrollingen
dc.subject.translatedorganizational performanceen
dc.subject.translatedjob performanceen
dc.subject.translatedIT reliabilityen
dc.subject.translateduser experienceen
dc.titleModerating role of user experience and it reliability in controlling influence on job performance and organizational performanceen
dc.typečlánekcs
dc.typearticleen
dc.type.statusPeer-revieweden
dc.type.versionpublishedVersionen

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