Soft total quality management and employee performance: The resonant effect of leader narcissism

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dc.contributor.authorNguyen, Ha Thu
dc.contributor.authorLe, Anh Thi Tu
dc.contributor.authorPhan, Anh Chi
dc.date.accessioned2025-04-30T10:27:25Z
dc.date.available2025-04-30T10:27:25Z
dc.date.issued2025
dc.description.abstract-translatedStemming from the purpose of exploring the changes made by narcissism in the context of hospitality enterprises with total quality management (TQM) implementation, this study proposes a multi-level analytical framework taking into account the moderating effect of leader narcissism on the relationship between soft TQM practices and employee performance on the basis of the abilities, motivations, opportunities framework and the social information processing theory. The analysis of survey data from 1,155 employees from mid- to high-end hotels in two famous tourist cities in Vietnam allowed us to empirically test the relationship between these constructs. The findings showed that communication, teamwork, training and development create significant improvements in employee performances. More importantly, the moderating role for leader narcissism is confirmed in the relationship between training and development and employee performance. Therefore, the study highlighted theoretical implications related to a holistic approach to narcissism – the controversial psychological characteristics of leaders in the workplace. In addition, a number of managerial implications have been provided for hotel managers in enhancing the effectiveness of TQM implementation for improved performance through promoting the role of narcissistic leaders.en
dc.format17 s.cs
dc.format.mimetypeapplication/pdf
dc.format.versionpublishedVersionen
dc.identifier.issn2336-5604 (Online)
dc.identifier.issn1212-3609 (Print)
dc.identifier.urihttp://hdl.handle.net/11025/59140
dc.language.isoenen
dc.publisherTechnická univerzita v Libercics
dc.rightsCC BY-NC 4.0en
dc.rights.accessopenAccessen
dc.subjectcelkové řízení kvalitycs
dc.subjectTQMcs
dc.subjectsoft TQM practicescs
dc.subjectnarcismuscs
dc.subjectnarcissistic leadercs
dc.subjectvýkoncs
dc.subject.translatedtotal quality managementen
dc.subject.translatedTQMen
dc.subject.translatedsoft TQM practicesen
dc.subject.translatednarcissismen
dc.subject.translatednarcissistic leaderen
dc.subject.translatedperformanceen
dc.titleSoft total quality management and employee performance: The resonant effect of leader narcissismen
dc.typečlánekcs
dc.typearticleen
dc.type.statusPeer-revieweden
local.files.count1*
local.files.size888257*
local.has.filesyes*

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